terms
Cancellation policy
We need at least 24 hours notice to cancel your appointment. All appointments cancelled after this time may incur a charge.
Payment policy
Payment is taken after each appointment for the treatment carried out that day. You may pay with cash or card,and we do not accept cheques.
Monthly payment plans are available giving you many benefits including discounts on all treatments. Plan memberships include eligibility to request assistance from the Worldwide Dental Emergency Assistance Scheme. (See Scheme Handbook which is available from the practice for more information)
Complaints procedure
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. The person responsible for dealing with any complaint about the service we provide is Heidi Pinnock
